Leaders in new era...

Leaders in 21st Century might have to take a look

• "Keep your heart out of business" is old philosophy.

• Leaders fully embrace the fundamental reality that employees are first and foremost human beings who thrive on things like kindness, thoughtfulness, appreciation and personal development.

• How people are made to feel in the workplace has everything to do with their initiative, commitment, loyalty and production.

• The lack of connection between employee and employer, worker and boss.....The very reason people have become so miserable in their jobs is because they’re not being made to feel valued – or that their work really matters.

• How much more potential do you think employees have inside of them in the presence of some genuine care?

• Leading with heart....continue to raise cynicism amongst many in business.

• It’s no surprise that at least a third of all people working today would prefer a new boss over a significant pay raise.  Clearly, there’s no amount of money that can make up for the time spent working for someone who disregards our highest human needs.

• Employees certainly want more than anything is to work for a boss and an organization that genuinely care about them and their well being.

• Studs Terkel said, "Work is about a search for daily meaning as well as daily bread, for recognition as well as cash, for astonishment rather than torpor; in short, for a sort of life rather than a Monday through Friday sort of dying."

Find Complete Blog here by Mark C. Crowley

Oracle Master Data Management & Siebel Universal Customer Master

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Oracle Master Data Management (MDM) contains following modules which have extended enterprise-wide information capabilities.

• Siebel Universal Customer Master (Base module)
• Siebel Universal Activity Master
• Siebel Universal Product Master
• Siebel Universal Marketing Master
• Siebel Universal Sales Master
• Siebel Universal Service Master
• Siebel Universal Field Service Master
• Siebel Universal Identification Master
• Siebel Privacy Management Policy Hub

Siebel Universal Customer Master is based on the Siebel party data model with Siebel extension tables to represent organizations, positions, user lists, contacts, and employees. Each party record can have complex hierarchical relationships with other parties. Siebel UCM includes Accounts, Contacts, Households, Partner, and Agent data along with address information, and asset information for enterprise customers, partners, and prospects.

Siebel Universal Activity Master has entities like activities, assets, notes, agreements, entitlements, billing accounts, demographic information, business profiles, customer preferences, credit profiles, activities history, and analytical and segmentation information.

Siebel Universal Product Master has organization’s products and catalog entities like product line management, product configuration, complex products, and price list.

Siebel Universal Marketing Master has entities like campaigns, offers, and responses.

Siebel Universal Sales Master has entities like opportunities, opportunity products, competitors, decision issues, quotes, and orders.

Siebel Universal Service Master has entities like service requests, solutions, and account and policy details.

Siebel Universal Field Service Master has entities like field service activities, service agreements, asset management, invoices, inventory, repair, scheduling, and preventive maintenance.

Siebel Universal Identification Master provides a secure repository for customers’ social security numbers and generates a new Unique Universal ID cross-referenced with the customer’s social security number allowing companies to comply with new privacy legislation. The legislation requires companies to safeguard the social security numbers of their customers and severely limits the use of social security numbers in customer interactions.

Siebel Automotive Captive Finance Customer Hub is a bundle of Oracle Customer Hub products that together provide a Customer Hub solution for the Automotive Captive Finance industry.

Siebel Master Data Applications base product requires certain Siebel Business Application products to run.

• Siebel Tools
• Siebel AOM
• Siebel EAI
• Siebel EIM
• Siebel Business Process Designer
• Siebel Audit Trail Functionality
• Siebel Assignment Manager
• Siebel Business Rules Developer
• Siebel Data Quality
• Siebel Entity Relationship Designer
• Siebel Replication Manager
• Siebel D&B Integration

Siebel UCM is configured to store a clean and unified profile for enterprise customer data and have many features to cleanse, evaluate, publish, store, and manage this customer data.

Siebel UCM Features

• UCM Survivorship
• UCM Cross-referencing
• UCM Best Version Records
• UCM Source Data History (SDH) Table
• UCM Publish and Subscribe
• UCM Data Cleansing and Matching
• Siebel Connector for Master Data Applications
• UCM CRMML Messages

Reasons why Siebel CRM is defeated in current CRM Markets >> What is Siebel OpenUI

• Oracle felt as undisputed leader in Customer Relationship Management software after acquiring Siebel CRM in 2006.

• IBM being one of the biggest Siebel CRM customer dismissed Siebel for SugarCRM.

Oracle has not predicted the impact of IBM’s move.

• Microsoft steps forward to its own Dynamics CRM instead of Siebel CRM.

• Hewlett-Packard switches over to Salesforce.com from Siebel CRM.

• Frustrated Siebel CRM customers with the software’s user interface.

• Oracle’s Roadmap on Fusion CRM is still uncertain.

• Observable competition among the software giants (IBM, Oracle, Microsoft, and Hewlett-Packard)

• Customers are confused whether to continue to invest, wait or move to a different Customer Relationship Management system. It is expected this year most of Siebel CRM customers move away from Siebel CRM to other vendors (SugarCRM, Salesforce.com, Dynamics CRM). Not good news for Siebel! 

The impact might not stop at Siebel CRM but might also carry forward to Oracle applications, SAP.

• Customers are more inclined towards Cloud CRM(Customer Relationship Management) / Open source CRM (Customer Relationship Management) vendors as they want to get away from costs of maintaining hardware, software version upgrades and get rid of licenses and maintenance costs. Obviously SaaS solution makes more sense in this flexible market needs/demands.

Customer Relationship Management being a multi-billion dollar market, competition between CRM vendors has to be in creating highly flexible services that meet the needs of a business rather than trying to just deploy the application.

 

---------Oracle's Customer Relationship Management Strategy and Road-map (better late than never!!!)--------

Siebel OpenUI Launch and Road-map for 2013

Customer Relationship Management remains an instrumental and key part of any business. The expectations from the CRM(Customer Relationship Management) tools are being elevated: growing, and evolving faster than ever.

Rate of Innovation Has Accelerated

Mobile  ßà  Social  ßà Data  ßà Cloud

Siebel CRM Investment Strategy à Continued Innovations every year

Fix Pack delivery 1^st Half of each year

Bug Fixes and Certifications

Annual Innovation Pack 2^nd Half of each year

Provide innovations/enhancements frequently

Key Capabilities: What is Siebel Open UI

Open UI transforms Siebel CRM into an user interface modern and intuitive customer relationship management platform; with next-generation mobile support for Tablets and Smart phones

Open UI allows Siebel to run in all modern web browsers an user interface specific to IE9, Chrome, Firefox and Safari.

The Open UI greatly enhances an user interface and also user experience and productivity; taking advantage of the latest web innovations with device driven layouts, intuitive navigation, touch optimization and enhanced accessibility support; Same URL, different user interface(UI).

Open UI is a natural extension to Siebel, fully leveraging all existing customer configuration and integration investments.

The framework is also fully extendable, providing customers and partners with a platform to innovate.

Siebel CRM Investment Strategy

• Customer Experience
•  Lower TCO
•  Industry Innovations

Siebel is Central to CX Strategy

Original document:

http://www.oracle.com/technetwork/cn/community/developer-day/10-openui-1898270-zhs.pdf