- Oracle felt as undisputed leader in Customer Relationship Management software after acquiring Siebel CRM in 2006.
- IBM being one of the biggest Siebel CRM customer dismissed Siebel for SugarCRM.
Oracle has not predicted the impact of IBM’s move.
- Microsoft steps forward to its own Dynamics CRM instead of Siebel CRM.
- Hewlett-Packard switches over to Salesforce.com from Siebel CRM.
- Frustrated Siebel CRM customers with the software’s user interface.
- Oracle’s Roadmap on Fusion CRM is still uncertain.
- Observable competition among the software giants (IBM, Oracle, Microsoft, and Hewlett-Packard)
The impact might not stop at Siebel CRM but might also carry forward to Oracle applications, SAP.
- Customers are more inclined towards Cloud CRM(Customer Relationship Management) / Open source CRM (Customer Relationship Management) vendors as they want to get away from costs of maintaining hardware, software version upgrades and get rid of licenses and maintenance costs. Obviously SaaS solution makes more sense in this flexible market needs/demands.
Customer Relationship Management being a multi-billion dollar market, competition between CRM vendors has to be in creating highly flexible services that meet the needs of a business rather than trying to just deploy the application.
---------Oracle's Customer Relationship Management Strategy and Road-map (better late than never!!!)--------
Siebel OpenUI Launch and Road-map for 2013
Customer Relationship Management remains an instrumental and key part of any business. The expectations from the CRM(Customer Relationship Management) tools are being elevated: growing, and evolving faster than ever.
Rate of Innovation Has Accelerated
Mobile ßà Social ßà Data ßà Cloud
Siebel CRM Investment Strategy à Continued Innovations every year
Fix Pack delivery 1st
Half of each year
Bug Fixes and Certifications
Annual Innovation Pack 2nd
Half of each year
Provide innovations/enhancements
frequently
Key Capabilities: What is Siebel Open UI
Open UI transforms Siebel CRM into an user interface modern and intuitive customer relationship management platform;
with next-generation mobile support for Tablets and Smart phones
Open UI allows Siebel to run in all modern web browsers an user interface specific to IE9,
Chrome, Firefox and Safari.
The Open UI greatly enhances an user interface and also user experience and productivity; taking
advantage of the latest web innovations with device driven layouts, intuitive
navigation, touch optimization and enhanced accessibility support; Same URL, different user interface(UI).
Open UI is a natural extension to Siebel, fully leveraging all existing
customer configuration and integration investments.
The framework is also fully extendable, providing customers and partners
with a platform to innovate.
Siebel CRM Investment Strategy
- Customer Experience
- Lower TCO
- Industry Innovations
Siebel is Central to CX Strategy
Original document:
We must note some more points as well.
ReplyDelete1) Though IBM has selected SUGAR CRM over Siebel CRM, we need to check how much of Siebel's stack is lost (Though it was one of the biggest project). Because IBM was not the only company who purchased Siebel for its internal purpose. if it hardly contributes around 1 %, then it is still manageable.
2) Above is applicable to HP as well. Ups and Downs are applicable to every company, not specific to Oracle. Have we ever analysed the real-truth of how much revenue was lost by Oracle siebel with the competition. If we have the figures, then we can prove that Siebel is going down.
3) In the Open UI Roadmap document, I saw 89 % customers are using Siebel CRM. I would appreciate if you help me understanding this. Does that mean that 83 % of CRM customers are still using Siebel?
4) Since Open UI is in place, now Customer may not necessarily worried about UI
5) Now since oracle had given a road-map for siebel with plans till 2015, it will be active atleast till 2022 (because of the premium, extended and lifetime support)
6) I could still see lots of Siebel implementations projects on-its-way to production..
I am not trying to say that Siebel CRM is performing very well.... But it was not in a bad shape as well.....
Also Gartner quadrant may keep Salesforce.com and MS Dynamics above Siebel CRM, but it may be from the growth and maturity perspective, may not be in the revenue perspective. If I am right, Oracle Siebel is continuing to contribute in the bigger part of CRM Revenues... (Please let me know if this statement is wrong)....
Found your blog is interesting, and wanted to contribute to that...
I really appreciate information shared above. It’s of great help. If someone want to learn Online (Virtual) instructor lead live training in Oracle Siebel CRM, kindly contact us http://www.maxmunus.com/contact
ReplyDeleteMaxMunus Offer World Class Virtual Instructor led training on Oracle Siebel CRM. We have industry expert trainer. We provide Training Material and Software Support. MaxMunus has successfully conducted 100000+ trainings in India, USA, UK, Australlia, Switzerland, Qatar, Saudi Arabia, Bangladesh, Bahrain and UAE etc.
For Demo Contact us.
Nitesh Kumar
MaxMunus
E-mail: nitesh@maxmunus.com
Skype id: nitesh_maxmunus
Ph:(+91) 8553912023
http://www.maxmunus.com/
I really impressed with your interesting blog and found some information about SugarCRM Partners UAE.Subscribed your blog.Thanks for sharing.
ReplyDeleteThank you for sharing . really impressed to read about writting
ReplyDeleteonbee store